Wednesday, December 31, 2008

My service is off and I can't get online yet

Here's a classic. We get calls every day helping people get online. Every now and then, Mr/Mrs non payment disconnect demands service be restored because they just made a payment.

Let's marinate on that for a second. We have to wait for you to pay us, sometimes over a month, but you expect us to fullfill the order within minutes. There's this word called provisioning that has to happen.

Better yet, how 'bout I get your account flagged for abuse, then you won't ever have service in your name

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