My service is off and I can't get online yet

Here's a classic. We get calls every day helping people get online. Every now and then, Mr/Mrs non payment disconnect demands service be restored because they just made a payment.

Let's marinate on that for a second. We have to wait for you to pay us, sometimes over a month, but you expect us to fullfill the order within minutes. There's this word called provisioning that has to happen.

Better yet, how 'bout I get your account flagged for abuse, then you won't ever have service in your name

Customer Interaction

Call to a Broadband Tech Support Rep:

Tech: Thank you for calling Internet Services, how may I help you.

Caller: I'm having trouble with people hijacking my computer and turning my volume down...oh wait...They're eating my food, I can smell it, they must be under my house

Tech: Ma'am do you need to call the police

Caller: Naw, I don't think so, but how can I prevent them from getting into my computer

Tech: You actually have a couple options, one would be to configure some settings in your firewall and another would be to password protect your pc.

Caller: Ok, but won't fire be dangerouse near the computer?

.....The call went on and on after this. The sad part is, this customer called in to the center again the very next day with the same type of issues.

Makes you wonder what some people are really doing at 3:00 in the morning.