I need to vent

Ever get one of those calls you just can't keep to your self? I've created a site just for you. It's OUR turn to vent. Customer service reps unite and head to www.csrspot.com to vent about customers. There are plenty sites for customers to vent now this one's for us.

www.csrspot.com

You may have a virus

We get at minimum a hand full of calls each a day from customers saying they may have a virus. This is often the result of a pop-up or message box telling them they "may" have a virus.

Here's my advice, you already have one. I would immediately do what you can to make sure your anti virus definitions are up to date, disconnect from the internet (if possible) and run a FULL system scan. Not just one of those "Quick Scans" a full scan. It may take a few hours but it's needed.

Sometimes, it's necessary to start up in safe mode to effectively run the scan. Most systems will give you the option by pressing the F8 key (tap until you get the prompt) as soon as your system starts to boot. You'll have a couple safe mode options, "Safe Mode" and "Safe Mode with Networking" all that means is you can get online with networking and can't with regular.

Another option to boot in Safe Mode is using the system configuration utility

• Windows Vista - Cick the Start Menu. In the search field type msconfig, click the boot.ini tab and select safe, you'll also have the option to select netoworking here
• Windows, XP and 2000 - It's pretty much the same thing with the exception of clicking "Run" after clicking the start menu, then typing msconfig.

If all else fails with removing the virus, Google it.